| About You: |
CHARLES TAYLOR
213-189 Rutland Rd N Telephone– 250-859-9998
Kelowna, BC V1X 3B1 Email: [email protected]
OBJECTIVE: To obtain full time employment in a growing company
SUMMARY OF QUALIFICATIONS
12 years experience in the field of customer service.
Received inbound calls for a major retail company.
Prepared tax returns for a diverse H&R Block clientele.
Worked in a high traffic gas bar as a Sales Associate .
Committed to providing superior service to clients in a kind and polite manner.
Motivated hardworking employee, proven ability to meet deadlines, works well under pressure and good attention to detail.
Dependable, tactful, reliable, punctual and trustworthy.
Can operate an Order Picker
Emergency First Aid certified (OFA 1) with CPR level C (2012).
WHMIS certified (2012)
Foodsafe certified (2012)
Worldhost certified (2012)
RELEVANT SKILLS AND ABILITIES
Customer Service:
Answered incoming information calls and directed customers to the requested individuals.
Received inbound sales calls. Processed customer’s catalogue orders over the phone.
Greeted sports fans and accepted tickets for entry to games & fundraisers.
Successfully handled customer inquiries and concerns to the satisfaction of the company.
Operated a multitude of POS systems as well as lottery ticket and interact machines.
Accepted cash, debit and credit card payments; prepared orders for customers.
Organized inventory and continuously maintained timely documentation.
Established a well respected, consistent customer base.
OTHER EXPERIENCE
Shipper / Receiver / Stage Production:
Consistently mindful of all fragile packages and equipment.
Packed products and prepared shipping documents for goods being shipped.
Inspected, sorted and verified incoming goods against invoices.
Operated an Order Picker to put merchandise up as overstock as well as to handle larger heavier items
Kept merchandise stocked and overstock lined.
Performed general inspections and maintained quality control
Loaded and unloaded goods from incoming and outgoing trucks and 53ft trailers.
Worked as a stage crew member, assembling and disassembling various types of stages for concerts and events. Set-up video, audio, lights, front of house, and instruments.
Converted arenas, stadiums and outdoor venues into an event ready production set.
WORK HISTORY
Overnight Frieght Handler/Stock 20122013
The Home Depot Kelowna, BC
Barista ( 2012 )
One Cup at a Time Cafe
Kelowna, BC
Inbound Customer Service Rep ( 2010 )
Panago Pizza, Burnaby, BC
Landscaper ( 2009/2010 )
Western Landscaping,
Surrey, BC
Stage Hand (Production / Conversion Crew) ( 2005-2010 )
NASCO Staffing Solutions,
Winnipeg, MB & , Vancouver, BC
Cashier ( 2009 )
Shell Canada
Inbound Customer Service Rep( 2008 )
CanTalk Canada, Winnipeg, MB
Income Tax Preparer ( 2005 – 2006)
H&R Block Call Centre, Winnipeg, MB
VOLUNTEER WORK
Door Staff/Promotions & Cash Handler
POP Okanagan Music Festival
Gear & Coat Checker
BMO Okanagan Marathon
Data Entry & Warehouse Clerk
Kelowna Food Bank, Kelowna, BC
Street Outreach & Video Office assistant
Grace Harbour Ministry
Kelowna, BC
Event Set-ups/Mover/Office Assistant/
House of The Risen Son Ministry
Winnipeg, MB 2011
EDUCATION AND TRAINING
World Host certification
Emergency First aid Level with CPR level C
WHMIS certification
Food Safe Certification BC Health, Kelowna,BC 2012
Income Tax Preparation Certificate H&R Block, Winnipeg, MB 2005
Business Administration Success Compu College, Winnipeg, MB 2002
REFERENCES AVAILABLE UPON REQUEST
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